Customer Service

At Prism Casino, we’re proud to bring US players a top-tier online gaming experience since 2002. With a wide range of games like slots, table games, and video poker, all optimized for mobile play, there’s something for everyone. Operating under a Costa Rica license, we prioritize your safety with robust security measures. But what truly sets us apart is our dedication to player support—our 24/7 customer service team is always ready to assist, ensuring you can game with confidence and peace of mind.

Security and Fairness You Can Count On

Your safety is our top priority at Prism Casino. We use 128-bit SSL encryption to protect your personal data and transactions, so you can focus on the fun. Plus, our games are powered by certified Random Number Generators (RNGs) and regularly audited by Technical Systems Testing (TST) for fair and unbiased results. Whether you’re spinning the reels or playing a hand of blackjack, you can trust that every outcome is random and legit.

Support Options for Every Player

We know that questions or issues can pop up at any time, which is why Prism Casino offers multiple ways to get help whenever you need it. Our support channels are designed to be fast, accessible, and player-friendly. Check out the options below to find the best way to reach us.

Live Chat Support : Available 24/7 for instant help. Just click the “Live Chat” button on our website, enter your name, account number or email, and your question. You’ll be connected to a friendly agent in no time.
Email Support : For less urgent matters, reach out to support@prismmails.com for general inquiries. Need to submit documents? Send them to documents@prismcasino.com .
Phone Support : Prefer to talk directly? Call our toll-free US line at 1-866-887-7476 or our UK line at 0-800-917-7272. You can also reach us via fax at 1-866-369-0548.

At Prism Casino, we’re committed to making your gaming experience smooth and enjoyable. No matter how you choose to contact us, our team is here to ensure you get the help you need, fast.